1. Log in to your account and you will find the status of your order in the 'Order History' section on the main page of your account.
2. Then click on your order number which will take you to your "Order Details" page, here you’ll find your order details and any available tracking information!
3. Order history will include all orders placed with your account email. If you used any other email when purchasing it will not show up here.
4. Status orders are as follows: Preparing status, we are currently working on putting your order together and ready for shipping. Shipped status, your order has been shipped and is currently on its way to you.
5. When every order ships, an email is sent to you with the tracking information.

1. Log in to your account and click “My Orders' section on the main page of your account.
2. Order history will include all orders placed with your account email. If you used any other email when purchasing it will not show up here.
3. Status orders are as follows: Preparing status, we are currently working on putting your order together and ready for shipping. Shipped status, your order has been shipped and is currently on its way to you.
4. When every order ships, an email is sent to you with the tracking information.

• Please allow 1- 3 business days for your order to process for shipment. As soon as your order ships, you will receive a tracking link to your that contains your orders up-to-date location status. You can also find your tracking link on your account page under the “Order History” tab.
• Please take note that in very rare occasions (like super rare) and/or during exceptionally busy times, we could experience out of stock items which may cause longer delays in order processing times. Additionally, during special promotions and the holiday season some shipments may be slightly delayed due to higher-than-normal order volumes. We apologize for the inconvenience and our STLR team is working 24/7 to get your order to you.
• You should receive a shipping confirmation email within 3 business days of placing your order, if you have not received one, we recommend checking your spam folder! If it's not in your spam folder, then please contact us right away and we will gladly get it for you!
• Still Need Help? Please contact us.

• Please allow 1- 3 business days for your order to process for shipment. As soon as your order ships, you will receive a tracking link to your email that contains your order’s up-to-date location status. Your tracking link can also be found on your account page under the “My Orders” tab.
• You can expect your package to arrive in 3-7 business days with ground shipping, for all orders in the United States, depending on your location.
• For international orders, shipping is done through USPS Priority Mail and can take 15-21 days to arrive.
• In some cases your package will arrive quicker, In very rare cases it might be delayed. Sometimes the tracking number might not accurately reflect the whereabouts of the package due to improper scanning by shipping carriers.
• Still have further questions? Contact us.
• Please note that in very rare occasions and/or during exceptionally busy times, we may experience out of stock items which could cause longer delays in order processing times. Additionally, during the holiday season and special promotion some shipments may be slightly delayed due to higher-than-normal order volumes. We apologize for the inconvenience and are working 24/7 to get your order to you.

• You're excited to get your order and you keep looking at your tracking information and that sucker isn’t moving, no need to worry, if there’s any problem with you order we promise we would have contacted you already.
• In most cases when this happens it’s because of a delay in the info being updated from the server. Most of the time when a customer has experienced a delay like this, the package is actually in transit to its destination and will be arriving soon!
• Your STLR Soap package is on it's way!

We will only guarantee cancellations within 30 minutes of you placing the order. Please contact us ASAP in order to ensure that this can be done.

1. Log in to your  Account Dashboard by signing in.
2. This page will display your current billing information and shipping details. You can click on the “Edit" buttons next to Payment Details to edit your payment information and Billing Address to edit the associated billing address.
3. These changes will be saved.

Disclaimer: Payment information is only saved for subscription orders only on secure payment processing servers. Payment details are not saved for single orders.