Frequently Asked Questions
Product Questions
Our products are made in Utah, USA but our oils are shipped in from around the world so we have the very best products available.
You should expect about 2 to 3 weeks as natural soap doesn’t have any toxic additives to make them last longer. The clean you feel is all natural.
STLR soap stands far apart from others because we use the highest quality all natural ingredients and every batch is handcrafted.
Yes, our products are designed to be as sensitive as possible and still clean, If any irritations occur discontinuous use.
The activated Charcoal is for micro exfoliating, removing the environmental toxins from your skin so you feel the clean difference.
Yes, this soap is super hydrating, even works great to wash your hair.
The color of STLR soap is all natural. Colors will vary depending on the oils used.
Yes, but this is a natural soap not intended for eyes, if you do get in eyes wash with lots of water.
We’ve found that many customers have a few favorites. They are so different, and they all smell so good you can’t choose one.
LYE you cannot have soap without lye, it is used to turn oil into soap.
Yes! We are proud to offer all-natural organic products.
My Account
- Take advantage of all that STLR Soap has to offer by having an account! By having an account, you can set up a subscription, change your scents, view your order history, add items to upcoming subscriptions and exclusive access to discounts and new products before we launch them!
- Click HERE to create an account today! You'll be asked for an email that we will send a 6 digit code to for you to use for signing up. Please make sure to use the same email you'll use for orders. All notifications from STLR Soap will go to the email you use here!
- Enter your first name and last name.
- AGAIN IMPORTANT: Please make sure to use the same email when you place your order to sign up, all orders are tied to the email used when placing your order. By doing this, all your existing order info and any subscriptions you have will be available to you here.
- Now you’re ready to SMELL GOOD FEEL GOOD LIVE STLR
Click Here to login!
1. Log in to your account and you will find the status of your order in the "Order History' section on the main page of your account.
2. Once you're in "Order History" click on your order number which will then take you to your Order Details page, here you’ll find your order details
and any available tracking information!
3. We will also notify you via a "Shipping Confirmation Email" once the order has been fulfilled and is on it's way. This will have all of your order information and your Tracking Number. 4. Just click your tracking number and you'll be directed to the carrier showing you expected delivery dates.
- Log in to your account and click “My Orders' section on the main page of your account.
- Order history will include all orders placed with your account email. If you used any other email when purchasing it will not show up here.
- Status orders are as follows: Preparing status, we are currently working on putting your order together and ready for shipping. Shipped status, your order has been shipped and is currently on its way to you.
- When every order ships, an email is sent to you with the tracking information.
- Click "Log in" to your Account in the upper right corner of STLRsoap.com
- Click "Forgot your password?"
- This brings up a form to enter your account email address. Enter your email address, click submit and a link will be emailed to you to reset your password. If you do not receive a link please check your "Spam" folder
Note: If you’d like to change the email on your account, please contact us here and we can get it taken care of for you!
If you’re looking to change your account email, just contact us, and we’ll get you taken care of!
- Log in to your account and you will find the status of your order in the 'Order History' section on the main page of your account.
- Then click on your order number which will take you to your "Order Details" page, here you’ll find your order details and any available tracking information!
- Order history will include all orders placed with your account email. If you used any other email when purchasing it will not show up here.
- Status orders are as follows: Preparing status, we are currently working on putting your order together and ready for shipping. Shipped status, your order has been shipped and is currently on its way to you.
- When every order ships, an email is sent to you with the tracking information.
Sometimes your account will not show updated information. You need to manually clear the History on your browser and our servers will sync up to display the right information.
- Log in to your Account Dashboard by signing in.
- This page will display your current billing information and shipping details. You can click on the “Edit" buttons next to Payment Details to edit your payment information and Billing Address to edit the associated billing address.
- These changes will be saved.
Disclaimer: Payment information is only saved for subscription orders only on secure payment processing servers. Payment details are not saved for single orders.
My Order
We will only guarantee cancellations within 30 minutes of you placing the order. Please contact us ASAP in order to ensure that this can be done.
If you ordered less than 30 minutes ago, please contact us ASAP, We’ll do the best we can! It’s always good to verify your shipping information before completing your transaction.
- Please allow 1- 3 business days for your order to process for shipment. As soon as your order ships, you will receive a tracking link to your that contains your orders up-to-date location status. You can also find your tracking link on your account page under the “Order History” tab.
- Please take note that in very rare occasions (like super rare) and/or during exceptionally busy times, we could experience out of stock items which may cause longer delays in order processing times. Additionally, during special promotions and the holiday season some shipments may be slightly delayed due to higher-than-normal order volumes. We apologize for the inconvenience and our STLR team is working 24/7 to get your order to you.
- You should receive a shipping confirmation email within 3 business days of placing your order, if you have not received one, we recommend checking your spam folder! If it's not in your spam folder, then please contact us right away and we will gladly get it for you!
- Still Need Help? Please contact us.
- Please allow 1- 3 business days for your order to process for shipment. As soon as your order ships, you will receive a tracking link to your email that contains your order’s up-to-date location status. Your tracking link can also be found on your account page under the “My Orders” tab.
- You can expect your package to arrive in 3-7 business days with ground shipping, for all orders in the United States, depending on your location.
- For international orders, shipping is done through USPS Priority Mail and can take 15-21 days to arrive.
- In some cases your package will arrive quicker, In very rare cases it might be delayed. Sometimes the tracking number might not accurately reflect the whereabouts of the package due to improper scanning by shipping carriers.
- Still have further questions? Contact us.
- Please note that in very rare occasions and/or during exceptionally busy times, we may experience out of stock items which could cause longer delays in order processing times. Additionally, during the holiday season and special promotion some shipments may be slightly delayed due to higher-than-normal order volumes. We apologize for the inconvenience and are working 24/7 to get your order to you.
For any help please contact us with any questions and concerns through the contact us on our website, or by email to support@STLRSoap.com
- You're excited to get your order and you keep looking at your tracking information and that sucker isn’t moving, no need to worry, if there’s any problem with you order we promise we would have contacted you already.
- In most cases when this happens it’s because of a delay in the info being updated from the server. Most of the time when a customer has experienced a delay like this, the package is actually in transit to its destination and will be arriving soon!
- Your STLR Soap package is on it's way!
Payment & Billing
- We accept all major debit and credit cards as well as PayPal and Google Pay for one-time orders.
- For subscription orders, we accept all major debit and credit cards as well as PayPal.
- We cannot accept Apple Pay at this time. All transactions are SSL-encrypted & PCL-compliant.
- Yes, we do accept PayPal for orders in USD, please verify that your PayPal account is linked to your debit card, credit card or bank account. We do not accept payment from PayPal balances currently.
- We submit and process all refunds immediately on our end.
- Depending on the payment method used, the time that it can take for the amount to be reflected back on your original payment method can vary.
- If you've purchased directly from our website using your credit card/debit card, Stripe usually submits refunds to our customer’s bank as soon as they process your refund, at which point it can take 5-10 business days to show up in your bank account.
- If you've used Paypal to complete your purchase, your refund processing time can vary based on the payment method used:
- If you purchased using a credit card or a debit card through PayPal, it may take up to 30 days for the refund amount to appear on your card statement.
- If you purchased with a bank account, your refund will initially go back to the PayPal balance before being moved back to the account. It may take up to 5 business days for the refund amount to appear back in your bank account balance.
- For more information on Stripe's refund policies, please visit the Stripe website here.
- For more information on PayPal's refund policies, please visit the PayPal website here.
- STLR Soap accepts USD in the US. All subscription orders will be made in USD.